Shipping Policy:
We process orders within 4-5 days, and once shipped, we anticipate delivery to occur within 2 days, although there may be delays over weekends and bank holidays. Please plan ahead for any potential disruptions. We do not accept liability for any delays that occur after the order has left our premises.

Return Policy:
We only offer refunds if the hair has been damaged by us. Any damage caused by the customer is not our responsibility, and therefore, we cannot offer a refund in such cases.

Cancellation Policy:
Once your order is processed, we are unable to cancel it. We strongly recommend reviewing your order details before finalising your purchase.

Colour and Style Discrepancies:
Please be aware that slight variations in colour and style may occur due to differences in monitor displays. Check our guidance on selecting the perfect colour and style based on your preferences.

Privacy Policy:
Your privacy is our priority; your personal information is secure and will not be shared with third parties. We operate in accordance with UK data protection laws to ensure the safety of your information.

Payment and Pricing:
We accept various payment methods for your convenience. Be aware of any applicable taxes or fees, and note that prices may be adjusted without prior notice.

Customer Communication:
Need assistance? Send an email through the provided channels. Our team is committed to prompt responses to your enquiries.

Custom Orders:
Explore our custom order options with confidence. Customisation will take a few days, and the timeline may differ from standard orders. If you require a specific timeline, please contact us for details.

Terms of Use:
Please note any restrictions on copying or reproducing our content.

Social Media and Marketing Policy:
Your reviews and testimonials may be featured on our website and social media. Check our policy on how we use customer-generated content in our marketing efforts.